• Carriers: We use reputable registered shipping companies, courier companies, or speed post to deliver your orders.
• Processing Time: Orders are processed and shipped within 3-5 business days.
• Delivery Time: Delivery typically takes 7-10 business days after shipment, but this timeframe may vary depending on the courier company or postal service’s standards in your area.
• Delivery Guarantee: We guarantee to hand over your order to the chosen carrier within 3-5 business days of receiving your order. However, we are not liable for delays caused by the courier company or postal service once the package is in their hands.
• Delivery Confirmation: You will receive a confirmation email with tracking information once your order is shipped.
• Delivery Address: Please ensure the shipping address you provide is accurate and complete. Deliveries will be made to the address provided at checkout.

Contact Us

If you have any questions or concerns about your order or delivery, please contact our customer service team at:

• Phone: 7719879444
• Email: support@velaorganic.com