Shipping Policy

    We offer a 7-day return window for most unused and unopened items. Items must be returned in their original condition and packaging. After 7 days from the delivery date, we can no longer offer a full refund or exchange.

    What cannot be returned?

    • Perishable goods (food, flowers)
    • Intimate or sanitary goods
    • Hazardous materials or flammable liquids/gases
    • Some health and personal care items (list specific excluded items here, if applicable)

    Return Requirements:

    • Proof of purchase (receipt or order confirmation)
    • Original packaging

    Return Process:

    1. Initiate your return: Contact us at support@velaorganic.com within 7 days of delivery to initiate your return. We will provide instructions on how to proceed.
    2. Ship your return: You are responsible for covering the return shipping costs. Consider using a trackable service or purchasing shipping insurance for expensive items.
    3. Return Inspection: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund within a reasonable timeframe.
    4. Refunds: Approved refunds will be issued within 7 days to your original payment method.

    Late or Missing Refunds:

    • Check your bank account for processing delays.
    • Contact your credit card company or bank for further assistance.
    • If you still haven’t received your refund after these steps, contact us at support@velaorganic.com.

    Sale Items:

    Only regular-priced items are eligible for refunds. Sale items are non-refundable.

    Exchanges:

    We only replace defective or damaged items. If you need to exchange an item for the same one, contact us at support@velaorganic.com and send your item to:

    Vela Organic Beauty Care, Jeladi Road, Vatar, Satpala Virar(W) 401301 Maharashtra, India

    The delivery time for the exchanged products may vary depending on your location.

    Gifts:

    If the item was marked as a gift, the recipient will receive a gift credit for the value of the returned item. For non-gift purchases, the gift giver will be refunded.

    Shipping Returns:

    You are responsible for return shipping costs. These costs are non-refundable. We recommend using a trackable service or purchasing shipping insurance for expensive items. We are not liable for lost or stolen returns.

    Contact Us:

    For any questions regarding returns and refunds, please contact us at support@velaorganic.com.